Bose product name
Solo TV Sound System
(1.0.7, 4.8.1, 1.7.0, etc.)
Detailed description of the issue and steps to reproduce
System simply won't turn on. A high pitched tone can be heard when the system is connected to power, but pressing power button on remote won't turn it on. Power light also doesn't come on. Confirmed the remote is sending an infrared signal. Cleaned dust off infrared receiver on speaker system. Tried a different optical cable that is known to work with a different speaker system. Checked power cable to confirm 120V at outlet end.
When did you start to experience the issue? Did it work correctly previously?
System hasn't worked for months after years of trouble free use. (grandparents gave me this non-working speaker to try to fix)
Any troubleshooting steps you took
Followed all the troubleshooting steps listed in this help article without success:
Couldn't attempt updating firmware since it doesn't power on.