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AudreyI
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Sep 27, 2020

Solo TV Speaker, remote stopped working

I have had the Solo TV Speaker for 4 years with no issues.  Recently the remote stopped operating as it should, then stopped working all together.  I have switched out the battery with no luck.  Going thru the support/repair Bose estimated $100 for repair.  Yikes.  

My questions are:

Is it most likely the remote or the unit?  I would hate to buy a new remote only to have it be the unit.  

Can you even pair a new remote to the unit? Is it fairly easy to do?

 

Thanks in advance, 

Aud

3 REPLIES 3
Vicky_W
Moderator

Re: Solo TV Speaker, remote stopped working

Hey Aud, 

 

I'm sure we can get this fixed. The steps you have tried so far is great! Can I please confirm a few things: 

 

  • Is the soundbar working on its own, when the remote does function? 
  • What's happening with the remote, is it certain buttons not working? 
  • When you say it stopped working altogether, is this the soundbar or the remote?

The great news is, your system can receive IR commands from other remotes. This is useful if you have a programmable remote that you want to program to control multiple devices in your home, including your Bose system. No setting changes are needed on your system to control it with a universal remote that sends IR (infrared) commands. The IR sensor on your system is located on the front. Be sure it is not blocked so it can detect remote commands.

 

Do you have an IR remote you could test to see if this will control the speaker? This will allow us to see where the issue lies? 

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AudreyI
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Sep 27, 2020

Re: Solo TV Speaker, remote stopped working

Hello Vicky_W

 

I do not have a programmable remote to try, sadly.

  • Is the soundbar working on its own, when the remote does function? 
    • Yes it does work
  • What's happening with the remote, is it certain buttons not working? 
    • At first we had to turn the unit off then back on in order for the remote to work. Then the buttons were slow to respond.  Thought it was the batteries so I put in new ones. 
  • When you say it stopped working altogether, is this the soundbar or the remote?
    • the Soundbar turns on but the remote stopped working.  It will not even work the power button.   The remote completely stopped working.
    • So I guess I should purchase a universal remote to test and take it back if it doesn’t work?
Vicky_W
Moderator

Re: Solo TV Speaker, remote stopped working

@AudreyI, thanks for confirming that for me! Yes, give us a call and we can help you to source a new remote, if this does not work you can return it to us using our 90-day money-back guarantee. Select your region here to find your local support team. 

 

Let me know how it goes!

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