Watto7771
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Mar 2, 2019

Sound Bar 700 remote wont operate playstion

Tried 4 times to connect to the playsation even using the model code but stiil wont connect !
Any help ?
Cheers
5 REPLIES 5
Moderator

Re: Sound Bar 700 remote wont operate playstion

Hello Watto771, 

Thank you for getting in touch with the community. I'm really sorry to find out that your remote is unable to control your PlayStation! 
I'll do what I can to help!

When you are trying to connect, are you going through the Bose Music App, Soundbar settings > Universal remote and selecting Configure? 
 

If you can also tell me if the app is asking to enter your brand and then attempt a few tests with your PlayStation?  

Any information you can provide would be really great! 

I will look forward to hearing from you! 

Kind regards 
Liam - Community Support

 

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Watto7771
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Mar 2, 2019

Re: Sound Bar 700 remote wont operate playstion

Hi
Yes im trying to configure through the app.
It asks for the brand then tries to turn off the device with no luck does this about 4 times then asks for model code which also dosnt work
Many thanks
Moderator

Re: Sound Bar 700 remote wont operate playstion

Hello Watto7771,

Thank you for reaching out again, 

When the app asks for your brand what are you typing in: Sony or PlayStation? 
If you could provide a screenshot as well that would be very helpful for me to assist your further

Looking forward to hearing from you! 

Hope you have a great day. 
Liam - Community Support

Watto7771
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Re: Sound Bar 700 remote wont operate playstion

I am typing in Sony . What do you need a screen shot of ?
Moderator

Re: Sound Bar 700 remote wont operate playstion

Hi Watto7771!

 

Thank you for coming back to us! 

 

So you will be unable to control the PlayStation with the remote, in the sense that you cannot assign a button to it. 

 

However, there has been success in controlling the Playstation when the TV source is selected (as long as CEC settings are enabled).

 

I hope this helps! Have a great day!

 

Jessie - Community Support