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Oct 6, 2017

SoundSport Wireless No sound

Yesterday, I got caught in a downpour. I can hear the voice prompts but I'm not getting any other sound. No music, etc.

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Dec 15, 2016

Re: SoundSport Wireless No sound

Hey Chefzilla!

 

Thank you for reaching out. That is unfortunate to hear what happened. I definitely want to help. Have you been able to test your headset across several devices? Just to see if the issue is consistent. Also, would you be able to perform a fresh reboot on the headset? I have the steps here below:

  1. Turn the headset off and wait for 30 seconds.
  2. Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
  3. Unplug USB cord from headset and wait 1 minute.
  4. Turn on the headset and test if the headset works properly.

If you are still not getting any audio, I recommend that you reach out to your local Bose Support and they will be able to discuss your exchange options. 

 

Let me know how everything goes!

 

Thanks again,

Mohsin