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Feb 6, 2019

Soundbar 500 causing TV to switch-off

Hi 

 

My bose soundbar 500 is connected to LG TV. When I swithc on the TV using the TV remore, it switches off after 5 seconds. This happens 3 times before finally switching on. If i disconnet the bose soundbar, all work well.

 

Please help . 

 

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Moderator - Retired
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Dec 5, 2016

Re: Soundbar 500 causing TV to switch-off

Author Accepted Answer selected by cmalavalli

Hello cmalavalli,

 

Thanks for posting and welcome to the community.

 

I'm sorry you're running into this issue, but I can help.

 

This sounds like a CEC issue that you're experiencing and what we'll need to do is change the CEC setting from "On" to "Alternate" which fixes CEC inconsistencies.

 

  • Open the Bose Music app and select your Soundbar 500
  • In the bottom right-hand corner select the system bubble
  • Choose "Settings" and navigate to "Advanced CEC."
  • Choose "Alternate" and test

 

Let us know if this helps.

 

Kind Regards,

Joel 

 

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Moderator - Retired
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Registered since

Dec 5, 2016

Re: Soundbar 500 causing TV to switch-off

Author Accepted Answer selected by cmalavalli

Hello cmalavalli,

 

Thanks for posting and welcome to the community.

 

I'm sorry you're running into this issue, but I can help.

 

This sounds like a CEC issue that you're experiencing and what we'll need to do is change the CEC setting from "On" to "Alternate" which fixes CEC inconsistencies.

 

  • Open the Bose Music app and select your Soundbar 500
  • In the bottom right-hand corner select the system bubble
  • Choose "Settings" and navigate to "Advanced CEC."
  • Choose "Alternate" and test

 

Let us know if this helps.

 

Kind Regards,

Joel 

 

View solution in original post