Feb 13, 2020
I have tried all the methods on the website to connect the soundbar to my phone/tablet but nothing is working. Is there anything else I can do?
Welcome to the Bose Community!
Let's get this sorted for you. There are a few ways we can connect a phone or tablet to the Soundbar 500. We can connect via the Bose Music app or via Bluetooth. The Bose Music app is available on all Apple and Android devices running iOS 10.3.3/ Android 5.1 or newer. In terms of Bluetooth, the soundbar supports Bluetooth 4.0 and A2DP, AVRCP, BLE Bluetooth pairing profiles. Now that we know this, we are going to want to ensure that the devices you are using are compatible with these pairing profiles. You can check this with the manufacturer of your device if you are unsure.
I would like to confirm a few things with you to get a better picture of what is happening and work together to come to a resolution.
I look forward to your reply. If you need anything clarifying, do let me know.