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Jan 21, 2019

Soundbar 700 | Alexa Problems: Pause instead of stop

Hello,

I noticed some problems with Alexa.
When I say: „Alexa Stop“, it just pauses the song. It isn‘t a a big problem, but the lightbar shows a light in the right and left corner and that totally gets on my nerves. Bose when do you plan to fix that issue?
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Community Manager - Retired
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Mar 15, 2018

Re: Soundbar 700 | Alexa Problems: Pause instead of stop

Hi Drigga,

 

Thanks for writing in!  Sorry to hear about the troubles, but would be happy to help!

 

  • Did this command ever work before?
  • In this particular case, what source is playing on the soundbar?  Does it happen on other sources?
  • When the source is playing, was it started through the Bose Music app or through Alexa?
  • Have you been able to reboot your soundbar and router by disconnecting power for 30 seconds?

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support 

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Jan 21, 2019

Re: Soundbar 700 | Alexa Problems: Pause instead of stop

Hello Tony,

- this command never worked well
- source: Spotify
- It’s the same behavior no matter if I start with Bose Music or Alexa
- Disconnetcting power and even reset didn‘t help

Regards
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Re: Soundbar 700 | Alexa Problems: Pause instead of stop

Hi Drigga,

 

Thanks for the update!

 

Would it be possible to test with a second source so we can isolate the issue?  Let's start with a stream from TuneIn and see if, "Alexa, stop the music."  Also, let's see if this command does anything different for us with Spotify as well.  

 

Warm Regards,

Tony A 

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Re: Soundbar 700 | Alexa Problems: Pause instead of stop

Hello Tony,

it‘s the same issue with TuneIn
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Re: Soundbar 700 | Alexa Problems: Pause instead of stop

Hi Drigga,

 

Thanks for the update.  I'd like to gather a bit more information about the setup and have this escalated up to our development team.  I'm going to reach out via PM to do so.

 

Warm Regards,

Tony A

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Oct 18, 2017

Re: Soundbar 700 | Alexa Problems: Pause instead of stop

Say, "stop play."

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Jan 21, 2019

Re: Soundbar 700 | Alexa Problems: Pause instead of stop

It's still the same behaviour. Only the command "Alexa switch off soundbar" or the standby mode turns off the lights. I already tried to deactivate and reactive the bose Alexa skill, but that didn't help too.

 

I tried it with the following languages: German, English (UK), English (US)

 

IMG_3516.jpg

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Re: Soundbar 700 | Alexa Problems: Pause instead of stop

Hi Drigga,

 

Thanks for the logs.  I will have this escalated and see if they can identify what the issue is.  Please bare with us while we look into it.  As soon as I hear anything, I'll be sure to provide an update.

 

Warm Regards,

Tony A 

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Re: Soundbar 700 | Alexa Problems: Pause instead of stop

Tks Tony. I appreciate it.