morningpickle
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Sep 30, 2018

Soundbar 700 won't stay connected to MacBook Pro

Hey all,

 

I had connected my MacBook Pro to my Soundbar 700 when I got it about  month ago. Now I cannot ge the two to reconnect with one another. I'v tried removing the Soundbar from the Bluetooth device list on my MacBook and removed the MacBook from device list on the soundbar. No luck reconnecting.

 

Any suggestions?

 

Thx!

1 REPLY 1
Tony_A
Community Manager - Retired
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Mar 15, 2018

Re: Soundbar 700 won't stay connected to MacBook Pro

Hi morningpickle,

 

Thanks for writing in!  Sorry to hear about the Bluetooth issues, but would be happy to help!

 

To confirm, after you have cleared the BT memory in both the Mac and the Soundbar 700, does the soundbar get recognized from a mobile device?  Is the Bluetooth LED on the soundbar blinking blue when you're trying to pair the soundbar with the Mac?

 

If this doesn't resolve the issues, you may want to try a factory default which can be found HERE.

 

Let us know how it goes!

 

Warm Regards,

Tony A - Community Support