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Mpn
Wistful Whisperer
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Nov 23, 2018

Soundbar700 automatically turns on

Today my 700 started to turn on automatically and every other minute I have to turn it off with remote. The app also fails to find the soy bar so can’t control it from the app.

Had anyone experienced this and know how to fix it?

Please share
1 REPLY 1
Moderator

Re: Soundbar700 automatically turns on

Hi Mpn,

 

Thanks for posting. I am so sorry to hear about that. The first thing I would recommend is to try resetting the system.

 

Perform a soundbar reset by following these steps:

  • Turn the soundbar off
  • Unplug the soundbar power cord from the power outlet
  • Wait 30 seconds
  • Reconnect the power cord
  • Wait 30 seconds for the system to reboot

Reset the Bass module by following these steps:

  • Unplug the bass module power cord from the power outlet.
  • Wait 30 seconds.
  • Reconnect the bass module power cord.
  • Wait 15 seconds for the bass module to power up and reconnect.

If you could please give that a try and let us know.

 

Regards,

 

Tony G - Community Support