I have had my system for a few years now and it's been great. However, in the last month's or so it has developed an annoying habit of resetting (best way to describe it) whereby at random times (mostly not long after being turned on) it will lose sound and picture and the system displays 'loading' as if it is re-learning the sound compression etc.
It will do this maybe 2 or 3 times within maybe the first 30 minutes or so and then typically not again until the next time it's turned on.
My setup is a TiVo BY connected to the CBL SAT port. An Xbox one X connected to the game port (both via HDMI) and a Samsung 4K TV on my TV port.
It does this resetting for both the TiVo and the Xbox so I'm fairly sure it's not them. I believe it also does it when the input is stereo 2.0 or Dolby 5.1
It's very frustrating so I hope someone can offer some advice.
Thanks for writing in! Sorry to hear about the troubles, but would be happy to assist!
Let us know so we can further assist!
Tony A - Community Support
Thanks for your reply;
- Yes all Bose and connected devices are up to date
- They have all been powered off at some point
- I haven't tried replacement cables yet but am waiting for some new ones to come in and some are awkward to change
Any thoughts ?
Thanks for the prompt reply!
We would definitely want to try the new HDMI cables once they are in. Also, we can try and perform a factory default on the system to see if it will help. You would have to re-calibrate the system again with the AdaptIQ headset again. The steps can be found HERE.
It sounds like the system is taking a longer time to complete the HDCP handshake. Were there any new devices added to the system when the issue started happening? Do you know if this loading screen happens on a particular source?
Can we also try and change the CEC settings in the console to alternate on? You can change this by pressing the "System" button on the controller and it should be the 3rd option on the list.
Let us know how it goes!
As mentioned the loading message on the Bose happens for both the TiVo BY and Xbox connections. So not for a single source.
I will look at changing the CEC setting and let you know
I have tried with CEC off and alternate, although it reduces the amount it resets it does still happen on occasion. Is there anything else I can try along with this
Thanks for the update!
Would you be able to try and connect your sources to the TV directly and then run an optical to the console to see if the issue happens in this configuration?