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Oct 29, 2019

Unable to add Bose Soundtouch SA-5 to Soundtouch account.


i have tried configuring the SA-5 amplifier for various zones in a residence  but  this error message keeps coming up after  following the various setup protocols  "cant connect " something happened and we couldn't add the speaker to your soundtouch account please try again later.I have explored the various methods to setup the amplifier several times with different WIFI and Ethernet connections under different account but its unable to add successfully.Everything seems to work fine until this error message appear in the final stages of the configuration.


Any help ?


Re: Unable to add Bose Soundtouch SA-5 to Soundtouch account.

Hello Becks Engineering, 


Thanks for reaching out to the Community. I am sorry to hear that you are experiencing some issues with setting up your SA-5. I would to do what I can to assist you with this. 


May I ask when you see this error message? Does this pop up once you are naming the SA-5 within the SoundTouch App?


If not, can you please explain for us when this error appears within the app. 


We look forward to hearing from you, we'd love to get this resolved! 


Kind regards,

Tegan M - Community Support 



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