The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.

Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.

Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.

Bose Customer Service Team
Showing results for 
Search instead for 
Did you mean: 
  • 0
  • 1
  • 0
Registered since

Jul 8, 2020

Wave Music System IV

Hello - I was sent a Wave Music System IV from the US, but I live in the UK. Is it okay to use the system through a UK adaptor? Or, is it a problem that the UK voltage is much higher than in the US? 


Many thanks for your help! 


Re: Wave Music System IV

Hey @bcjones,


The Wave Music System IV has a power rating of 120V, which is suited for the U.S. However, in the U.K, the power rating requirement is 240V, so it's not recommended to connect directly to a UK socket. In order to use the system, you'll need a transformer to bring the voltage down towards the 120V for your system to operate.


It's not something we can guarantee will always work but there are third-party transformers out there that will do the trick. If you'd like to go into this further with us, please reach out to your local support. To do this, go to Global Contact Page > Select your country > Scroll to the bottom of the page > Click 'Contact Us'.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!