Elderly parents have a Wave for internet radio and playing CDs (not many single unit options that had both when they bought it). Sounds great.....but it randomly turns itself on. No logic to time or circumstance.....often in the middle of the night. They have resorted to switching off at the mains which is ridiculous. Re-installed app, followed instructions from helpdesk to update, even re-positioned in room and into a different room. Nothing fixes it and I'd never buy another Bose based on this and the same issue I see on other Bose products (on this forum and elsewhere) and I have a soundlink mini II so I am not anti-Bose.
Does anyone have a clue how to fix this....it isn't a cheap piece of equipment, especially for pensioners......
Dec 15, 2016
Thanks for reaching out. I am so sorry to hear about that. I see how that would be frustrating. Could we try something? Just for troubleshooting could you disconnect it from the internet to see if the issue is internet related?
Sorry to ask just trying to narrow down where the issue might be.
Tony G - Community Support
Apr 3, 2018
All of a sudden there's interest? Bose hasn't done a darn thing about this issue for what, almost a year?
I had to delete the upgraded software and reinstall a previous version. If however, a customer just bought the product, I'm betting they can't load the old software.
Tony, are you a Bose rep? If so, why hasn't Bose dealt with this issue a long time ago?
Apr 25, 2018
I dont think Bose cares about this issue. New firmwares just keep coming but this issue is still not fixed.
Tired of the auto-on feature everytime bluetooth device is in proximity 😞
Jun 6, 2018
Thanks for coming back to give us an update. It is possible that what your father did caused the unit to resume functioning normally. Either way, I am glad the situation is resolved without having to resort to the mains. For future reference the full reset procedure, which should help with a majority of potential issues, is as follows:
To reset the Wave SoundTouch Music System, follow these steps:
To reset the SoundTouch pedestal, follow these steps:
Hopefully, your father won't need them!
Greg - Community Support