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May 3, 2017

lost sound from tv

all of a sudden the sound from my tv stopped working, I checked the app and it said playing from TV but no sound.

I then checked the tv menu and it showed that it was connectected to hdmi arc.

I assumed the problem was with the BOSE SOUNDBAR and contacted support who sujested I unplug box for 30secs and then retry but to no effect.

I then thought that pehaps the TV was the problem and after searching on line I found the problem us common on all makes of TV and that the power to both box and TV should be switched  off for a few hours, I was not#t convinced but gave it a try.


After 3 hours i connected the power and to my amzment the TV found the arc hdmi and sound came out loud and clear.

I still do understand why it worked bit it #has so anyone with the same problem give it a try

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Dec 5, 2016

Re: lost sound from tv

Hello maljudy17,


Thank you for sharing this with the community.


I'm sure this will help others with the same problem you have run into.


I'm happy to hear everything is working again for you.


Warm Regards,

Joel - Community Support