My Bose Solo5 was working just fine until I disconnected a cable box (Xfinity) from my television and now there is no sound. It was never connected to the cable box, only to the television. There is no sound with any connection to the TV, optical cable or otherwise, and there is no sound when connected through bluetooth (cell phone or Echo). Any suggestions?
Dec 15, 2016
Thank you for reaching out to the community, and sorry to hear about the trouble you're having. Let's try a reset for the speaker then see if we can put the Solo 5 in a diagnostic mode which can verify it sees a signal.
To reset the Solo 5:
Please connect the soundbar to your TV and try the following steps -
With the system on, press and hold the Mute button on the remote for 6 seconds. (Note: The system LED flashes after 3 seconds indicating Dialog Mode on/off; continue holding mute for an additional 3 seconds until the LED changes again, indicating Diagnostic Mode.)
- Please release the button, and let's determine the following LED blink pattern on the system:
The LED blinked alternately red and green quickly = audio signal detected
The LED blinked red quickly = no audio signal detected
If it detects a signal, try checking the volume levels.
Can you share your results when you get the chance?
Thank you again!
Mohsin - Community Support
Dec 5, 2016
Thank you for testing that for us.
If you're not getting sound from Bluetooth or Optical, I think service will be necessary to get this resolved for you.
If you go HERE, select your region, scroll to the bottom, choose "Contact Us" and a number will be displayed for service.
Joel - Community Support