t have owned them for 5 days, first 3 days they worked great. now they cut out while streaming spotify from my ipad mini 4. the other high quality blu tooth speaker, audio engine, is not doing this. i am going to return this to best buy if i waste much more effort on it. yes, i tried turning it off and then back on. it updated itself at install too. i turned off the other speaker. my i pad is within 15 feet. not using the tv, just the blutooth music
Jun 6, 2018
Thanks for posting!
I am sorry to hear you are having trouble, but would like to help. Let's try refreshing the Bluetooth connection. On the soundbar's remote, press and hold the Bluetooth button for 10 seconds. On the soundbar, the light bar will pulse blue twice to indicate it has successfully cleared the list of Bluetooth devices that had been connected to the soundbar. "Forget" the soundbar from your iPad's Bluetooth list. Pair and test for function.
Let us know if this helps!
Greg - Community Support
I tried for four hours to get this properly installed and failed. This includes using chat at Bose, telephone help center at Bose, in this. I returned it to Best Buy and bought a Samsung
Feb 26, 2019
Welcome to the community, and thank you for posting. I'm sorry to hear that you're unable to broadcast audio to the soundbar by Bluetooth properly. At a distance of 5 feet, you shouldn't experience any drops in audio whatsoever. Have you tested other Bluetooth devices to see whether this occurs on all of them?
Also, is your wireless router very close to the soundbar or tablet? If it's broadcasting signals at 2.4gHz, Bluetooth transmissions can be affected.
Please let me know, and I'll try to be of assistance.
Patrick A - Community Support
first, the exact spot had been occupied by an Audio Engine brand bluetooth speaker. it never once dropped the sound, not even for a nano second. yes, did the 5 ft thing, reboot, the router is 3 ft away and relatively new. so thankful for best buy return policy. i purchased a samsung to replace it with and it is working great. my audio engine is smaller and has its home in my office. the sad part is the bose speaker sounded great between dropped signals
Sorry to hear that you're still experiencing issues with your Soundbar 500 and are looking to exchange. Please let us know if you continue to experience this problem with your new device.
Tegan M - Community Support