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highlander
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Jan 1, 2017

soundtech 300 soundbar

when i turn off my soundbar it also turns off the tv.very disappointed with bose's after sales service..brad

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Dec 13, 2016

Re: soundtech 300 soundbar

We can certainly point you in the right direction Brad. What is the make and model number of your television?

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highlander
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Re: soundtech 300 soundbar

hi ryan

my television is a Sony 60'' W850B LED....thank you...brad

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Dec 13, 2016

Re: soundtech 300 soundbar

Thank you for getting back to us with the model number. On the Sony remote, we'll want to press the SYNC MENU button and ensure that BRAVIA Sync Control is set to Off. This will prevent the TV power from turning off when you turn off the Bose system. 

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highlander
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Jan 1, 2017

Re: soundtech 300 soundbar

hi again mate

no luck it still doesnt work

there is no Bravia Sync control when i press the sync menu button

best regards

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Re: soundtech 300 soundbar

Thanks for getting back to us. We'll get this resolved together. HERE is a link to Sony support page that illustrates how to turn off the CEC functionality (known as Bravia Sync Control on the page). 

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highlander
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Re: soundtech 300 soundbar

still no luck with my soundbar turning off my tv

very disappointed with Bose Australia's back up if u encounter a problem

their installlers want between $150 and $200 to come to my place'

wake up BOSE

you have a great product but your after sale service SUCKS

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monaro327
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Dec 11, 2016

Re: soundtech 300 soundbar

This is a simple fix add the ability to change the auto shutdown feature to the app.

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Re: soundtech 300 soundbar

If your TV is still turning off by turning off the system, let's take a look at your other components to turn off the CEC functionality. That is the root cause of what you are experiencing. Can you provide the make/model of the other devices connected to the TV and/or the soundbar via HDMI?

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highlander
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Re: soundtech 300 soundbar

i only have a dvd player connected.

dont think this is causing the problem.

as i said Bose help in australia sucks.

thank you for your help anyway