Lillmannen
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Jan 1, 2017

soundtouch 300

i have connected my tv in ARC in the soundtouch 300 and from my tv ps4 pro, xbox one s, but it is shutting down the soundtouch and the tv when im playing a game, what can be wrong? everything on my tv is set to off when its about auto turning off the tv and eko, energy saving.

 

Beg for help.

 

//Christian.

Lillmannen
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Dec 13, 2016

Re: soundtouch 300

Hello Christian. We'll want to start our troubleshooting by turning off a feature called CEC on the television. What is the make and model of the TV?

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Lillmannen
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Re: soundtouch 300

Hi, i have a Samsung KS8005 SUHD 65", when i turn the CEC off on my tv there comes no sound at all, just the tv-sound and i cant choose sound from HDMI-Reciver, but when CEC is on it works but is shutting down the tv and ps4

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Re: soundtouch 300

What we'll want to do is run a digital optical cable from the television's output instead of an HDMI cable. You can find your TV owner's manual HERE which shows the optical connection on page 11 and the audio setting where you can select external speakers on page 55.