maljudy17
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May 3, 2017

surround speakers

can anyone advise me I have a 500 soundbar and a pair of surround speakers.

THe sound from the surround speakers is completely muffled and just a fuzzy sort of noise.

also the sound from the sound bar has suddenly deteriated so as to be almost useless.

Is this a failure or the soundb barif so it looks like I have just wasred £720

1 ACCEPTED SOLUTION

Accepted Solutions
Jeff_G
Moderator

Re: surround speakers

Author Accepted Answer selected by Liam_W

Hey Maljudy, 

 

Does this occur with all sources you have tested? Rear surround speakers are typically used for sound effects in 5.1 mixed movies/TV shows. You will almost never hear speech or music through these speakers unless the on-screen visuals call for this to occur behind the subject in the video. Please note there are also volume adjustments available within the Bose music app to increase the output level, but Adapt IQ is probably the best recommendation as user Rickatk suggested. 

 

Kind regards,

 

Jeff G

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Tony_A
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Mar 15, 2018

Re: surround speakers

Hi maljudy17,

 

Thanks for writing in!  Sorry to hear about the troubles, but would be happy to help!

 

  • How is the soundbar connected to the TV?
  • Does this happen on different devices connected to the TV like the cable box or Blu Ray player?
  • Have you been able to test the sound on a streaming service through the Bose Music app or Bluetooth?
  • Has the soundbar and surround speakers been rebooted by removing power for 30 seconds?

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support 

maljudy17
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May 3, 2017

Re: surround speakers

myd soundbar  sound is fine but the surround speakers have no volume and can hardly be heard

rickatk
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Nov 12, 2015

Re: surround speakers


@maljudy17 wrote:

myd soundbar  sound is fine but the surround speakers have no volume and can hardly be heard


 

Have you tried the Adapt iq process. That might sort things out. 

Jeff_G
Moderator

Re: surround speakers

Author Accepted Answer selected by Liam_W

Hey Maljudy, 

 

Does this occur with all sources you have tested? Rear surround speakers are typically used for sound effects in 5.1 mixed movies/TV shows. You will almost never hear speech or music through these speakers unless the on-screen visuals call for this to occur behind the subject in the video. Please note there are also volume adjustments available within the Bose music app to increase the output level, but Adapt IQ is probably the best recommendation as user Rickatk suggested. 

 

Kind regards,

 

Jeff G

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post