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Mar 17, 2018

v30 surround sound quit

i have had v30 system over 10 years and always worked great.  Yesterday the sound just quit.  No changes to set up recently have been made.  Video still works.   I have tried the reset by disconnecting power then reconnecting, but still no sound.  Can someone please help?  Thank you ron

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Re: v30 surround sound quit

Hi @rarthurc,

 

Thank you for posting. Have you tested to see if you get sound with the internal AM/FM receiver? I would also try with the sub-woofer unplugged from power, unplug and re-seat the cable between the Sub-woofer and console.

 

Let us know the results.

 

Kind Regards,

Joel

 

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Re: v30 surround sound quit

yes i did that  and also tried reset  still no sound  all video functions still work   thanks ron

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Re: v30 surround sound quit

Hi ron,

 

Thanks for the info.  If there's no sound coming from the system, my recommendation would be to contact your local support center by phone in order to arrange for a repair.

 

Let me know if you have any other questions.

 

Best,

Brandon