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Oct 31, 2019

321 GSX - audio works with DVD but not TV

I have the Bose 321 GSX connected to a Samsung UN26C4000PD TV and Comcast cable modem.  When I put a DVD into the Bose and play it, I get audio through the Bose speakers.  When I turn on the TV and switch the Bose to TV source, I get no audio from the Bose speakers.  Does anybody know why?

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Jan 26, 2020

Re: 321 GSX - audio works with DVD but not TV

I have the same problem. Did you ever get it solved?

 

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Re: 321 GSX - audio works with DVD but not TV

Hello gwinel, 

 

Thanks for reaching out, I am sorry to hear that you are only getting audio with DVD and not TV. 

 

Do you also own the 321 GSX system?

 

What TV model do you own?

 

How do you have your system connected to your TV?

 

Please let us know, we would love to do what we can to get this resolved for you. 

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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Mar 26, 2020

Re: 321 GSX - audio works with DVD but not TV

I have the same problem and am currently using a sound bar. The Bose Store recommended an RCA cable. I prefer the sound from the Bose. 

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Re: 321 GSX - audio works with DVD but not TV

Hi there @Ivylee, thank you for your post and welcome! 

 

Can you tell me if you have the 321 GSX as well? 

 

How do you currently have it connected to your TV?

 

I look forward to hearing from you!

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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Mar 26, 2020

Re: 321 GSX - audio works with DVD but not TV

I ha e the 321 GSX AND IT IS CONNECTED WITH A CABLE RECOMMENDED BY THE BOSE STORE

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Quiet Contributor
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Mar 27, 2020

Re: 321 GSX - audio works with DVD but not TV

hello sir can tell me exact details

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Mar 26, 2020

Re: 321 GSX - audio works with DVD but not TV

The connections worked with an older tv. The problem is with a newer Sony smart tv. 

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Apr 12, 2020

Re: 321 GSX - audio works with DVD but not TV

On our 321, the TV and AUX inputs are  user settings; they can be set in the Settings menu. The TV can be set to optical, or the AUX to RCA, and so on. You might try getting the Bose console menu on your screen and drilling down to these settings to ensure they're matching the physical connections on the back. Good luck!

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Mar 26, 2020

Re: 321 GSX - audio works with DVD but not TV

Thanks for the help. Where do I access the settings? re they on the TV settings?