Bose Bass Module 700 Not Working
Bose Bass Module 700 Not Working after just one year.
Come on BOSE, we've paid so much so this bass module 700, almost a THOUSAND dollars for this. It's just over the one year mark and it is out of warranty, no status light, wired, wireless, nothing is working. Now you're telling me I have to pay above minimum $125 to get it fixed. This is a bass module which would not be physically moving around and just over the 1 year mark and I'm supposed to pay so much to fix a "diode" problem you told me? The diode cost less than 5 bucks for you and you're charging me an absurd price and labeling it "labor cost"? I'm sure it takes your staff a mere 10 minutes to get it fixed as this is a known issue where many customers are experiencing the same as seen from this forum.
BTW, I am physically bringing the bass module down to your service center, I have to incur my own time cost, transport cost and labor cost and still pay almost $200 (including all my own costs) to fix something which isn't CHEAP at all, for just some light usage of about 1 year.
I don't care if you have expenses to cover to be charging a bomb to fix 1 diode, all I care about is I am paying a thousand dollas for a bass module only to know it will be broken and would cost another $200 to get it fixed after just 1 year. This has to be known to everyone, because the Base Module 700 effective cost price would be $1,200 for the 1st year, $1,400 for the 2nd year and so on and so forth.
What's worse is this bass module could only be paired with LIMITED specific BOSE products, coudl you imagine if I have diode issue with my BOSE soundbar as well!?
Bottom line, if I am paying peanuts for my devices, I have the option to get replaced easily or pay for the ridiculous repair. HOWEVER, I am paying MUCH higher than MOST products in the market HOPING for quality as well as a LASTING device. YET, this is the kind of aftermarket services from big brand BOSE.
I am really expecting QUALITY components that would LAST or AT LEAST online warranty that covers those cheap components for minimum 3-5 years. How am I gonna tell my friends that BOSE is great with such experiences above? It's really a shame. I am really very upset about paying that much for a cheap diode that would very often breakdown.
Waiting for BOSE to get back to me and help me fix this issue.