When powered on, the Accoustimass 3 generates a loud humming sound but no music audio is present. Strictly a hum emanating from speakers. Speakers are fine when connected directly to a receiver or tuner. However when connections via bass module only an electric hum is heard. Please HELP! Thanks in advance for your time and support.
Thanks for posting in the Community! Sorry to hear about the troubles, but would be happy to help!
I wanted to confirm if the setup was working correctly before in this particular configuration or was there any new equipment added like a surge protector or source device.
Also, is the polarity consistent with all the speaker wire connections?
Let us know so we can further assist!
Tony A - Community Support
Thanks for the info Al.
If you've done Tony's troubleshooting and there is still a buzzing noise, there may be something wrong with the bass module.
We no longer offer service or have replacement parts for your system, however you may be able to take a look inside of the module and see if there are any loose connections or blown fuses.
Let us know if you have any other questions!
Brandon - Community Support