Gerryskirt
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Mar 21, 2021

Alexa stopped communicating with Bose Soundbar 700

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Bose product name Soundbar 700

 

Country Australia

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce - Alexa has stopped responding to commands on Bose Soundbar 700.  There's a red light on the soundbar.  I've turned Soundbar off for about 5 mins then restarted, but still no joy

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

Lounge

When did you start to experience the issue? Did it work correctly previously?

Started this afternoon.  Yes, was working fine this morning

Any troubleshooting steps you took

 

Rebooted soundbar

 

 

1 REPLY 1
Tegan_M
Moderator

Re: Alexa stopped communicating with Bose Soundbar 700

Hi Gerryskirt,

 

Thanks for reaching out. Sorry to hear that you are having this experience.

 

A red LED on the soundbar would indicate that there is an error and will require service. You can reach out to your local support team by clicking this link and selecting your region. This will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. 

 

Thank you.

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