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Oct 18, 2020

Bass module 500 starts to distort at high bass setting +50 and high volume

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Bose product name

Bose 500 soundbar and subwoofer



Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

Bass module500 starts to distort like any cheap subwoofers if I try to put in a high bass setting like +50 and volume +40. Sometimes low frequency sounds 35-70 Hz starts to distort.

Try playing this track with some high settings please. It starts to distort at the very beginning itself around 0:15








What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

Living room

When did you start to experience the issue? Did it work correctly previously?

It was always like that. Seems bose bass module 500 can't handle more Power input for high sound. I guess it's the cone.

Any troubleshooting steps you took

Changed multiple places. Put it on top of a thermocol platform or carpet reduced the effect a bit...else it starts distortion at 40+ bass and 30+ volume