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Feb 20, 2020

Bose 3-2-1

My Bose 321 stopped recognizing discs as being in the tray.  We tried an optical lens cleaner but it still doesn’t work. Any ideas?

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Re: Bose 3-2-1

Hello Cjbsrn,

 

Thanks for joining the Bose Community.

 

Really sorry that you're unable to use CDs on your 321 system currently. Does the media center show any errors at all?

 

A lens cleaner is a great step to take. As this has not resolved the issue, I'd recommend resetting the media center. This can be done by following these steps:

  1. Power off your system
  2. Unplug the power cord from the Acoustimass bass module for 30 seconds
  3. Wait for Bose 321 to appear and then disappear from the system console display.

 

Please let me know the outcome of this reset.

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Re: Bose 3-2-1

I tried as you suggested although it had been tried before.  It was to no avail.