Thanks for reaching out to the community. Have you tried resetting the system?
Perform a 321 reset by following these steps:
If you could give that a try and please let us know.
Tony G - Community Support
Thanks for the update. It sounds like there may be an issue with the media center and I'd recommend contacting your local support team to figure out what service options are available for this system. Just click HERE and select your country and Contact us at the bottom.