Bose 500 bass module sounds distorted sometimes
Purchased the Bose 500 soundbar and bass module from Costco Dec 2019. Lately, the Bass Module occasionally will sound distorted. It is connected to the soundbar wirelessly and I would prefer it that way. I have relocated the bass someplace else in the room other than right next to the soundbar like it was recommended and still have same distortion occasionally. The bass is not turned up very high on the module. Have tried multiple times to run the Adaptiq audio calibration system and it won't finish the calibration. Says to contact support for headset. Room is laminate wood floor with a huge rug in middle of room. Thought maybe there was sound distraction from flooring. Room size is about 14'x16'