Bose 700 Universal Remote lags in dark room.

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Quiet Contributor

Bose 700 Universal Remote lags in dark room.

The BOSE 700 Universal Remote work well when the room is well lit, but it starts to lag and does not work properly when the room is dark. It is very strange and hoping there is a fix for this.  

12 REPLIES 12
Moderator

Re: Bose 700 Universal Remote lags in dark room.

Hi Mayank789, 

 

Thank you for taking the time to post and welcome to the Community!

 

I'm sorry to hear of the issues you are experiencing with your Soundbar 700 universal remote. I'll do all I can to assist you! 

 

Can you tell me if the lag happens almost straight away? For example as soon as you power off the light? 

 

Has anything changed in your set up?

 

I would recommend resetting the Soundbar. Unplug from the power and wait for 30 seconds before plugging back in and trying again. 

 

I look forward to hearing from you! 

 

Kindest, 

 

Jessie O - Community Support

Quiet Contributor

Re: Bose 700 Universal Remote lags in dark room.

Hello Jessie, 

 

Thank you for your reply. Yes, lag happen as soon as I turn the lights off. I have followed all  the steps which you have cited below. Hope there is a solution to this wierd problem. 

 

Thanks,

Moderator

Re: Bose 700 Universal Remote lags in dark room.

Hello Mayank786, 

 

Thanks for getting back in touch. 

 

Is there anything specific regarding the lights you own? There is no known reason why a light being switched off in the room will have any impact on the remote control.

 

Kind regards, 

 

Jeff G

Quiet Contributor

Re: Bose 700 Universal Remote lags in dark room.

It has nothing to do with the lights, it is when the room is dark the remote does not fucntion as it suppose  to. If you have a universal remote you should give it try in a dark room at night. 

Moderator

Re: Bose 700 Universal Remote lags in dark room.

Hi there @Mayank786 .

 

This is definitely unusual - I'd love to find out what's going on here.

Can I ask if you have any kind of smart-home setup with your lights here?

 

Furthermore, can I ask if this is just the soundbar control that is affected, or if you have difficulty controlling third party devices with the remote when this is dark as well?

I look forward to hearing from you!

 

Liam W

Quiet Contributor

Re: Bose 700 Universal Remote lags in dark room.

No, they are just regular house hold lights. As cited in my earlier reply to Jessi lights has nothing to do with It, i just mensioned that to discribe the situation. 

 

Regards, 

 

Mayank

Quiet Contributor

Re: Bose 700 Universal Remote lags in dark room.

Hi Liam, 

None of my other remotes are affected it is only the BOSE univarsal remote. I do not have any kind of smart home setup. 

Moderator

Re: Bose 700 Universal Remote lags in dark room.

Hello Mayank,

 

Thanks for getting back to us. 

 

Have you had the chance to test new batteries in the remote at all?

 

Let me know if this makes a difference

 

Warm regards,

Charlotte G 

Quiet Contributor

Re: Bose 700 Universal Remote lags in dark room.

Hi, 

I just bough this day before yesterday and the batteries are new from the box.