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Mar 15, 2020

Bose AV 38 making lots of noise, won’t turn off, then says Failed Call Bose

I purchased this Bose setup used, but it had been working great for a month and now there is an almost grinding-type noise coming from the media center. Then it eventually says Failed and Call Bose. There is nothing in the CD/DVD player drawer. Any assistance would be greatly appreciated!!

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Re: Bose AV 38 making lots of noise, won’t turn off, then says Failed Call Bose

Hi Mrsnyde, 

 

Thank you for your post and welcome! 

 

I'm sorry to hear of the issues you are experiencing with your AV38 console. I would recommend resetting your console by unplugging it for 30 seconds and then plugging it back in. If you're still experiencing the same issue I would recommend reaching out to our team by clicking the LINK HERE, selecting your country and scrolling down to 'Contact Us'. One of the team will be more than happy to assist you!

 

If there is anything else we can do, please reach out again!

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