Bose product name : LS 650
Country : United Kingdom
What devices were you using that were affected and what version are they on : Please see attached pic. NO Remotes are configured for any of the devices to keep it simple.
Detailed description of the issue and steps to reproduce : The system powers off for no rhyme or reason whilst watching streams via the NVidia media player. I haven't watched a full movie via the UHD player as of yet as the system is only 3 weeks old and am yet to experience the surround sound from UHD's from the LS 650.
What environment do you experience the issue in? .. Whilst watching streams from NVIDIA
When did you start to experience the issue? Did it work correctly previously?
The system is 3 weeks old and I've just managed to make some time now to try and enjoy the sound quality of the product. I've always aspired to own a BOSE product and finally decided to take the plunge to own one. It was all great until I noticed the device powering off on its own without any user intervention. at first i thought this to be quite odd but disregarded it until I noticed more occurrences.
Any troubleshooting steps you took :
-Shut off the media player and used the Amazon fire stick only with CEC and Auto Off disabled, same issue.
-Connected to a Non-ARC HDMI connection on the Telly with CEC and Auto Off disabled, same issue.
-Reset device , same issue.
-Performed a Factory reset, CEC and Auto Off disabled, same issue.