Notice

The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.


Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.


Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.


Regards,
Bose Customer Service Team
cancel
Showing results for 
Search instead for 
Did you mean: 
migfon13
Participant
  • 1
  • 1
  • 0
Registered since

Oct 17, 2020

Bose Solo 5 soundbar and Samsung Smart Remote how to set up

I know this topic was brought up before but it has been a few months since an update has been posted. I am hoping someone might have a solution for this problem now. (Oct. 2020). 

 

I just bought a bose 5 solo tv soundbar and set up it with my Samsung q60 TV. I used the optical cable option to connect the soundbar and I tried to set up my Samsung smart remote. The sound is fine but the remote is not able to 1. put the volume up and down 2. the soundbar does not power on or off. The remote does run on IR signals.  

 

When I adjust the volume with the Samsung remote, I get a message saying optical audio but the actual volume does not go up or down. Is there an update I can give my bose 5 to fix this? What do you suggest I do?

 

 

2 REPLIES 2
Vicky_W
Moderator

Re: Bose Solo 5 soundbar and Samsung Smart Remote how to set up

Hey Migfon13, 

 

Welcome to the forums! 

 

Your system can receive IR commands from other remotes. This is useful if you have a programmable remote that you want to program to control multiple devices in your home, including your Bose system. No setting changes are needed on your system to control it with a universal remote that sends IR (infrared) commands. The IR sensor on your system is located on the front. Be sure it is not blocked so it can detect remote commands. I would suggest reaching out to Samsung to see if the remote needs programming to control another IR device. The remote itself may need a setting change. 

 

I hope this helps. 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
jkoryciak@yahoo.com
Participant
  • 0
  • 1
  • 0
Registered since

Dec 26, 2020

Re: Bose Solo 5 soundbar and Samsung Smart Remote how to set up

Oh Oh  I just bought the same tv 2 weeks ago and my wife bought this solo 5 for me for Christmas- I attempted to program the universal remote with my TV- Blue ray-  Harmon Kardon sound system and none of them program. I am also using the optical cable- for my stereo- Since their remote won't support any of my other equipment- even my new Q-LED tv- i think i will just box it back up and bose can have it back! I am sure i will have the same problem as you! Good luck! BTW- the remote says for the bluetooth feature the button lights up blue- Mine blinks 1 time green- Bad junk remote i guess. Bose can have this back! Too aggravating and i don't even have it hooked up to the tv yet! Thanks for the heads up! Send your back if they can't fix your problem!   Isn't it amazing that Bose sells you their product and when you have a problem they want the community to fix your problem!