Bose Solo 5 soundbar and Samsung Smart Remote how to set up

[migfon13]

I know this topic was brought up before but it has been a few months since an update has been posted. I am hoping someone might have a solution for this problem now. (Oct. 2020). 

I just bought a bose 5 solo tv soundbar and set up it with my Samsung q60 TV. I used the optical cable option to connect the soundbar and I tried to set up my Samsung smart remote. The sound is fine but the remote is not able to 1. put the volume up and down 2. the soundbar does not power on or off. The remote does run on IR signals.  

When I adjust the volume with the Samsung remote, I get a message saying optical audio but the actual volume does not go up or down. Is there an update I can give my bose 5 to fix this? What do you suggest I do?

[Vicky_W]

Hey Migfon13, 

Welcome to the forums! 

Your system can receive IR commands from other remotes. This is useful if you have a programmable remote that you want to program to control multiple devices in your home, including your Bose system. No setting changes are needed on your system to control it with a universal remote that sends IR (infrared) commands. The IR sensor on your system is located on the front. Be sure it is not blocked so it can detect remote commands. I would suggest reaching out to Samsung to see if the remote needs programming to control another IR device. The remote itself may need a setting change. 

I hope this helps. 

[jkoryciak@yahoo.com]

Oh Oh  I just bought the same tv 2 weeks ago and my wife bought this solo 5 for me for Christmas- I attempted to program the universal remote with my TV- Blue ray-  Harmon Kardon sound system and none of them program. I am also using the optical cable- for my stereo- Since their remote won't support any of my other equipment- even my new Q-LED tv- i think i will just box it back up and bose can have it back! I am sure i will have the same problem as you! Good luck! BTW- the remote says for the bluetooth feature the button lights up blue- Mine blinks 1 time green- Bad junk remote i guess. Bose can have this back! Too aggravating and i don't even have it hooked up to the tv yet! Thanks for the heads up! Send your back if they can't fix your problem!   Isn't it amazing that Bose sells you their product and when you have a problem they want the community to fix your problem!