Michael T.
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Feb 21, 2021

Bose Solo sound bar turns on from wake mode even when TV is off.

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Bose product name

 

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Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

3 REPLIES 3
Sam_F
Moderator

Re: Bose Solo sound bar turns on from wake mode even when TV is off.

Hey Michael,

 

Thank you for taking the time to post and welcome to the Bose Community. I'd be happy to help regarding your Solo Soundbar issue.

 

Do you use the soundbar via Bluetooth to listen to music? If so, you may find it powers on when it becomes connected to a recently-paired device when Bluetooth is enabled. Try clearing the pairing list of the soundbar, by holding the remote Bluetooth button for ten seconds, and then test to see if you run into this problem afterward.

 

Also, do you have any video players/sticks plugged into the TV that may be inadvertently turning on the soundbar? Take these out and again test the behavior of the soundbar. Let me know how you get on!

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Michael T.
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Feb 21, 2021

Re: Bose Solo sound bar turns on from wake mode even when TV is off.

I cleared the Bluetooth memory as Sam F suggested. That didn't change the problem of the sound bar turning on from sleep mode when the Sony TV (model XBR-65X800H) is off. I also tried changing the connection between the sound bar and TV from the digital audio cable to a 3.5 mm audio cable from the TV to the aux input on the Bose. That also failed to correct the problem. I suspect that the Sony TV is sending some sort of "test" signal through its audio output ports even when it is off and that triggers the Bose to wake up from sleep mode. Do you know about something like this with Sony TVs?

Keith_L
Moderator

Re: Bose Solo sound bar turns on from wake mode even when TV is off.

Hi Michael T.

 

It is possible that the TV is sending a signal to the soundbar, even when the TV is off, as some TVs will do this. I wouldn't be able to say whether this is particular to Sony TVs or not, but I do know that some TVs will send these signals. What you can do to test whether the soundbar is receiving a signal from the TV even though the TV is off, what you can do is disconnect the speaker from the TV completely, and see if the soundbar still turns on without you pressing anything. If it doesn't turn itself on, then you know that the TV was sending a signal.

 

Let me know how you get on!

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