normlocks@gmail.com
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Dec 20, 2019

Bose Solo5 universal remote problem

My remote will not program to operate my Arris DCX3600M DVR-HD cable box. Can not find a code that works for the remote. It operates my LG tv ok, but no code available for the cable box. Can anyone help?

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Moderator

Re: Bose Solo5 universal remote problem

Hey there, 

 

Thanks for reaching out and welcome to the Bose Community Forums. 

 

I would love to see if I am able to assist you today. Can I please start by confirming if you have tried this code here: 4776. I ask as this is the code we have for the Arris TV boxes. 

 

I look forward to your reply. 

 

Kind Regards, 

Vicky W - Community Support 

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conrazon
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Feb 14, 2020

Re: Bose Solo5 universal remote problem

I also cannot connect Solo5 to Arris cable dvr box, I tried using the code 4776 and it does not connect.

Any other codes or ideas?

Thank you

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Moderator

Re: Bose Solo5 universal remote problem

Hi conrazon,

 

That is the correct code for Arris cable boxes on the Solo 5 remote. Can you confirm you have been following THESE instructions when you are programming the remote?

 

The important part of the process, that some people do miss is step 8 of the guide. "If your source does not respond to basic functions, press + on the volume button to select another code and test again for basic functionality. Repeat steps 5 - 7 until you find a code that works". 

 

This is important as each manufacturer's code has a few sub-codes for it. By pressing the Vol +  button on the remote, it cycles to the next sub-code for your cable box. You may have to go through a few sub-codes to find the right one for your device.

 

I hope this helps.

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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conrazon
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Feb 14, 2020

Re: Bose Solo5 universal remote problem

Normlocks,

I had the same problem. The instructions say 4776; which does not work. So I started using code 

4700. I cannot say which code worked but somewhere between 4700-4715 the box was accepted by the bose 4 remote.

Try it if you haven't solved the problem yet.

Good luck

Conrazon