Dec 20, 2019
My remote will not program to operate my Arris DCX3600M DVR-HD cable box. Can not find a code that works for the remote. It operates my LG tv ok, but no code available for the cable box. Can anyone help?
Thanks for reaching out and welcome to the Bose Community Forums.
I would love to see if I am able to assist you today. Can I please start by confirming if you have tried this code here: 4776. I ask as this is the code we have for the Arris TV boxes.
I look forward to your reply.
Vicky W - Community Support
That is the correct code for Arris cable boxes on the Solo 5 remote. Can you confirm you have been following THESE instructions when you are programming the remote?
The important part of the process, that some people do miss is step 8 of the guide. "If your source does not respond to basic functions, press + on the volume button to select another code and test again for basic functionality. Repeat steps 5 - 7 until you find a code that works".
This is important as each manufacturer's code has a few sub-codes for it. By pressing the Vol + button on the remote, it cycles to the next sub-code for your cable box. You may have to go through a few sub-codes to find the right one for your device.
I hope this helps.
I had the same problem. The instructions say 4776; which does not work. So I started using code
4700. I cannot say which code worked but somewhere between 4700-4715 the box was accepted by the bose 4 remote.
Try it if you haven't solved the problem yet.