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espirire
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May 30, 2021

Bose TV Speaker - No sound from optical out when using Chromecast

The easy connect (plug and play) of this speaker is really very difficult to fix.  Plug the optical cable from TV's optical out and connected to Bose optical in.  Plug the power and turn on TV.  Mostly, i use chromecast for watching movies on my TV.  I put my TV to external speaker and no sound is coming out but if i put it on TV speaker, there is sound.  I tried my TV's self diagnosis for audio, the sound is coming out of Bose TV Speaker.  Then I tried connecting via HDMI and still no sound.  The 3rd option works which is the Aux input using 3.5mm jack from TV's headphone jack to Bose TV Speaker's aux in.

 

With the built-in media player of the TV and free channels, Bose is working.  However, when casting using Chromecast, it does not.

 

Hope this can be fixed by Bose through firmware update.

 

Bose product name - Bose TV Speaker

 

Country - Saudi Arabia

3 REPLIES 3
Jeff_G
Moderator

Re: Bose TV Speaker - No sound from optical out when using Chromecast

Hello Espirire, 

 

Thanks for posting.

 

I'm sorry to hear you've had issues with audio playback on your TV speaker.

 

To give me a better understanding of your setup, can you please confirm the make and model of your TV?

 

Thanks!

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espirire
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Re: Bose TV Speaker - No sound from optical out when using Chromecast

Panasonic 42 inch plasma. It is an old tv, not smart but it has optical output. Although it's old, oit should work since there is an optical output. 

Jessie_O
Moderator

Re: Bose TV Speaker - No sound from optical out when using Chromecast

Thanks for confirming this! 

 

Can you tell me if you get this issue with other sources on your TV? Such as Cable Box? This will help us determine if there is an issue with the setup or the soundbar. 

 

I would recommend checking your TV sound settings and making sure that you have the TV speakers switched off.

 

Let me know! 

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