My V-35 console keeps turning itself on and off. Also, the System Information window constantly comes on! This has been going on for several months, and it is very irritating. I have the latest update for my model. 02.21.00-U. Is this a system malfunction? I'm trying to avoid having to buy a whole new Bose system. [Edited by moderator] Please help.
Thanks for messaging the community, I am so sorry to hear that you are experiencing this issue with your Lifestyle V35 system.
I would firstly suggest performing a reset of your system. Instruction on how to do this can be found below.
Following this, please ensure that all connections to your system and TV are secure.
Please let us know how you get on!
Tegan M - Community Support
Tegan M. Thanks for your response. No. It did not work. I am so fed up with this system now. True, I had it for several years, but I did not think it would do what it's doing now. I see that nobody else has this problem. Here is an attached photo. The System Info page keeps coming on. Right in the middle of a show; all day long. No clue why? If it's not this, then the UNIFY menu comes up. So frustrated!
Thanks for getting back to us, I am sorry to hear that you are still having issues with your system.
I would like us to go ahead and update the firmware of your system. As long as your system is connected to Wifi we can do this by:
After this, I would like us to complete a factory reset of the system. This will allow us to clear the system and set it up again from scratch. We can do this by:
Once you have completed the steps and set up the system again, please can you test to see if you are still having issues?
Of course, if you are, please let me know as I would love to assist further.
Jul 25, 2020
I have exact same problem started last year. I sent the Bose LS 35 for repair. I got it back but after 2 months it started again. This is really irritating and I never get a Bose Support on phone after waiting for hours on the phone. This is ridiculous that such a nice system and after paying a bunch we get this issue and not resolvable..
Thank you for reaching out to us!
I'm sorry to hear that you are experiencing these issues so soon after a repair. I would recommend that you get in contact with your local service center for assistance as the issue has resurfaced so soon after a repair. I understand that you are experiencing some issues getting through to our team, due to the Convid-19 outbreak, wait times are expected to be longer. I apologize for any inconvenience this may cause you.
If three is anything else we can do, please reach out to us again!