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jono4242@hotmail.com
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Registered since

Jan 30, 2021

Can’t control Bose soundbar with LG magic remote

I have an LG OLED B9 Smart TV and a Bose 500 soundbar, connected together via an HDMI cable and HDMI Arc output. 

most of the time, my LG magic remote can control the volume of the Bose soundbar

 

intermittently, this stops working. THE LG magic remote can appear to change the volume as indicated on the screen, but there is no change in the volume of the sound coming out. I have reconfigured the connection on the LG Device Connector, and on the Bose app. Neither works


Any solutions?