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Aplasters
Participant
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May 2, 2021

Can’t get Bose Soundbar Universal Remote to work with Bose Solo 5

Bose product name Bose Soundbar Universal Remote 

 

Country USA

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? QUIET

 

When did you start to experience the issue? Did it work correctly previously?

NEW

Any troubleshooting steps you took

Updated firmware on soundbar. Soundbar works but I bought the remote new. It doesn’t control the soundbar and can’t seem to get them paired. Remote material no 809945-0010

 

1 ACCEPTED SOLUTION

Accepted Solutions
Morlock
Expert
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Registered since

Dec 4, 2016

Re: Can’t get Bose Soundbar Universal Remote to work with Bose Solo 5

Bose Best Answer selected by Moderator Jessie_O

It won't work.

 

Bose "Universal" remotes are universal in the context that it will control different TV brands (Sony Samsung etc) as well as other peripherals like BD players. 

 

They will not control all Bose devices.  That remote in particular is designed to control the Bose "Soundbars" (Soundbar 500/700 and I think the Soundbar 300).  And it controls them by a BT connection.  Bose consider the Solo 5 as a TV speaker, not a soundbar and requires an IR remote.

 

Best route to get this remote is calling Bose support direct and they can sell you the correct one.

 

View solution in original post

1 REPLY 1
Morlock
Expert
  • 289
  • 1486
  • 223
Registered since

Dec 4, 2016

Re: Can’t get Bose Soundbar Universal Remote to work with Bose Solo 5

Bose Best Answer selected by Moderator Jessie_O

It won't work.

 

Bose "Universal" remotes are universal in the context that it will control different TV brands (Sony Samsung etc) as well as other peripherals like BD players. 

 

They will not control all Bose devices.  That remote in particular is designed to control the Bose "Soundbars" (Soundbar 500/700 and I think the Soundbar 300).  And it controls them by a BT connection.  Bose consider the Solo 5 as a TV speaker, not a soundbar and requires an IR remote.

 

Best route to get this remote is calling Bose support direct and they can sell you the correct one.

 

View solution in original post