cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 
Umidoc
Participant
  • 0
  • 3
  • 0
Registered since

Jul 7, 2019

Cannot hear sound in surround speakers when playing sound test videos on youtube

Hello

i am having acoustimass 10 series V

i cannot hear the effects from the surround speakers when u play bose audio test 5.1 videos from video…

Sound which is supposed to come from surround speakers come from front left or right speakers….

i tried hundreds of videos to test but never got sound from surround speakers.

while watching Netflix , prime u do hear proper effects but only during 5.1 audio testing u dont get sound..

 

any suggestions please

 

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
NeonsNight
Expert
  • 170
  • 950
  • 130
Registered since

Nov 4, 2018

Re: Cannot hear sound in surround speakers when playing sound test videos on youtube

Author Accepted Answer selected by Umidoc

@Umidoc wrote:

Hello

i am having acoustimass 10 series V

i cannot hear the effects from the surround speakers when u play bose audio test 5.1 videos from video…

Sound which is supposed to come from surround speakers come from front left or right speakers….

i tried hundreds of videos to test but never got sound from surround speakers.

while watching Netflix , prime u do hear proper effects but only during 5.1 audio testing u dont get sound..

 

any suggestions please


And you never will until YouTube supports surround sound. YouTube still does not support 5.1 as every audio source there is still standard 2.0. Even the 5.1 audio test mixes, if you download them onto a computer & check the media info, they are still 2.0. Even the original series that they have to offer there are in stereo. 

 

I hope that this helps answer your question 🙂

View solution in original post

1 REPLY 1
NeonsNight
Expert
  • 170
  • 950
  • 130
Registered since

Nov 4, 2018

Re: Cannot hear sound in surround speakers when playing sound test videos on youtube

Author Accepted Answer selected by Umidoc

@Umidoc wrote:

Hello

i am having acoustimass 10 series V

i cannot hear the effects from the surround speakers when u play bose audio test 5.1 videos from video…

Sound which is supposed to come from surround speakers come from front left or right speakers….

i tried hundreds of videos to test but never got sound from surround speakers.

while watching Netflix , prime u do hear proper effects but only during 5.1 audio testing u dont get sound..

 

any suggestions please


And you never will until YouTube supports surround sound. YouTube still does not support 5.1 as every audio source there is still standard 2.0. Even the 5.1 audio test mixes, if you download them onto a computer & check the media info, they are still 2.0. Even the original series that they have to offer there are in stereo. 

 

I hope that this helps answer your question 🙂

View solution in original post