SS044
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Chromecast & Lifestyle 135 with Disney + and Netflix

Disney +  sound skips cutting out every few seconds

Netflix will do the same if the movie is forwarded or reversed

lifestyle 135 with latest firmware 

hardware chromecast with lastest firmware 1.42.172094 on hdmi input

Sony Bravia TV

works fine direct to the tv on tv speakers

11 REPLIES 11
Charlotte_G
Moderator

Re: Chromecast & Lifestyle 135 with Disney + and Netflix

Hello SS044,

 

Thank you for your post and welcome to the Bose Community.

 

I'm sorry to hear that you're having some audio issues with your Lifestyle 135. 

 

Do you experience this with any other sources, including internal sources such as AM/FM or CD/DVD?

Has this always happened, or a recent problem that you have encountered?

 

I'd initially recommend resetting your Lifestyle 135 by removing power for 30 seconds and reconnect.

 

I look forward to hearing back from you.

 

Warm regards,

Charlotte G - Community Support

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SS044
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Re: Chromecast & Lifestyle 135 with Disney + and Netflix

No other issues AM/FM or CD/DVD.

 

Recent since Disney+ came online. Has been a long term problem with Netflix but there is an audio option (English stereo) to select to avoid the issue.

Vicky_W
Moderator

Re: Chromecast & Lifestyle 135 with Disney + and Netflix

Hello SS044,

 

Thanks for getting back to us. 

 

Just to confirm, has the problem now been resolved? 

 

I look forward to hearing back from you. 

 

Kind Regards, 

Vicky W 

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SS044
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Re: Chromecast & Lifestyle 135 with Disney + and Netflix

No it is still an issue with Disney+. No options to change the audio feed.

Dclarke7
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Jan 4, 2020

Re: Chromecast & Lifestyle 135 with Disney + and Netflix

I am also having sound cutting in and out on Netflix , amazon, Disney+... everything I use.  It’s only a certain frequency, coming from the acoustimass I think .  Can I get a technician out ?

Jessie_O
Moderator

Re: Chromecast & Lifestyle 135 with Disney + and Netflix

Hi Both, 

 

Thank you for coming back to us!

 

Can you tell me which series of LifeStyle 135 you have? 

 

Is your chromecast connected directly to the TV or through the LifeStyle?

 

How do you have your TV connected to your system?

 

@Dclarke, Regarding a technician, this is not something I can advise through this platform. For more information, I would recommend reaching out to your local technical support team. Click the LINK HERE, select your country and scroll down to 'Contact Us'. They will be more than happy to assist you!

 

I look forward to hearing from you!

 

Kindest, 

 

Jessie O 

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SS044
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Re: Chromecast & Lifestyle 135 with Disney + and Netflix

LIFESTYLE 135 SLV 3291991300 S#[Edited by Moderator] Purchased Dec/2012

AV35 SER. NO [Edited by Moderator]

Chromecast is connected to LIFESTYLE 135 AV35 via HDMI 1 Input

TV is connected via HDMI Out from LIFESTYLE 135 AV35

 

SS044
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Re: Chromecast & Lifestyle 135 with Disney + and Netflix

Forgot to Mention; had similar drop out with Amazon Prime on the chromecast. Frequency much less (5 times / 2hr movie)

Dclarke7
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Re: Chromecast & Lifestyle 135 with Disney + and Netflix

Serial number : [Edited by Moderator]
 
I have amazon fire stick , connected to TV. 
 
I use a digital audio cable which I ordered a different one and still had the same issue so it’s not the cable.