I have just tested again and was able to get through to the team.
Please try another device to contact the team or proceed through a different option to see if they are able to transfer you.
What do you mean by "another device"? Both my landline and mobile are telephones and neither were successful. I don't understand what other device would be more appropriate.
Presumably, that's that then!
Still no further on and phone still not working.
Appalling customer service.