Extremely poor quality of Bose products!
To: Dr Bose, Founder
I am writing to express my extreme dissatisfaction with the quality of your recent products.
I have been buying Bose products for over 25 years due to their superior quality, workmanship, and longevity. I am rarely this loyal to any other tech products.
Some time back I bought the Cinemate SR1 sound bar system, and the QC20i noise cancelling headphones.
Both products have completely stopped working!
The sound bar does not always turn on. If it does, there is no sound. If there is sound, the volume can't be controlled - and after a few minutes it goes silent!
The wiring on the headphones have frayed to the point where they are now severed!
I went to the Bose store in my area, and called Support for assistance. Neither were of useful help - their brilliant suggestion was to get rid of both products and buy new ones - admitting that there were quality problems with the products I own!!
This is to let you know I have no intention of buying the same products again - or for that matter, any Bose products in the future. I plan to publicize my experience on social media so other loyal customers are not duped!