Ste Tonk
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Jun 7, 2021

HDMI not found on tv

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Bose product name

Bose soundbar 300

Country

Uk

Firmware Version

Unknown

App Version

Unknown

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Samsung smart tv

Detailed description of the issue and steps to reproduce

Sound bar working fine for over 12 months with HDMI. Now all of a sudden tv can’t find the HDMI where the sound bar is plugged in. Tried moving bar onto another tv and still can’t be found. Works ok using optical or WiFi. 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

5/6/2021 working fine for 12 months or more

Any troubleshooting steps you took

 

Tried unplugging and leaving turned off then reconnect with no joy

1 ACCEPTED SOLUTION

Accepted Solutions
Xyz987
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Oct 18, 2017

Re: HDMI not found on tv

Author Accepted Answer selected by Ste Tonk

Possibly the HDMI port has failed.  However, first I would try a different HDMI cable.  You could also try a factory reset of your Bose.

View solution in original post

3 REPLIES 3
Xyz987
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Oct 18, 2017

Re: HDMI not found on tv

Author Accepted Answer selected by Ste Tonk

Possibly the HDMI port has failed.  However, first I would try a different HDMI cable.  You could also try a factory reset of your Bose.

View solution in original post

Ste Tonk
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Jun 7, 2021

Re: HDMI not found on tv

How would I do a factory reset?

Liam_G
Moderator

Re: HDMI not found on tv

Hello Ste Tonk and thank you for reaching out. 

I can certainly help with that! To factory reset your soundbar, you can follow these steps on our support website here.

If you have the older SoundTouch 300 soundbar. You can follow these steps instead. 

I hope this helps! 

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