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daniel_gc
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Mar 19, 2021

Help me find a remote control for my Solo 5 (series I or II?)

 

Hello friends, I hope you can help me please.

 

My sister-in-law gave me this bose solo tv speaker, model 418775. I took it home but forgot the remote control, and I live in a different country. So I asked a picture of the r.c. and she sent it me, so I can buy a replacement r.c., but as you can see, it looks like the control for the model 431974. My speaker has BOSE logo in the front, so is it called Bose Solo 5 series I? but the remote control showed in the handbook for model 418775 looks bigger (like a universal standard remote control) 

 

My main concern is that all replacement for the remote control that I found in Amazon and Ebay that look like the one I'm showing clearly specify that they only work with series II, is that the way model 431974 is called? What should I do? 😞

 

Thank you very much in advance.

 

control.jpegback.jpeg

 
 
 
 
1 ACCEPTED SOLUTION

Accepted Solutions
Sam_F
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Re: Help me find a remote control for my Solo 5 (series I or II?)

Author Accepted Answer selected by daniel_gc

Hey daniel_gc,

 

Thank you for taking the time to post and welcome to the Bose Community. I'd be happy to help with your remote query!

 

I'm glad you took the time to check with the Community regarding getting the correct remote for your system. The model numbers may be misleading, but the 8-button remote that you've posted works perfectly fine with the Solo 5 TV system. However, the provided remote with the system is the larger universal remote, which works also. My best advice would be to contact local support (US) to get hold of this remote and discuss with the team whether it would be possible to get hold of the 8-button remote if available.

 

If you run into any difficulties do report back to us so we can assist further!

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4 REPLIES 4
Sam_F
Moderator

Re: Help me find a remote control for my Solo 5 (series I or II?)

Author Accepted Answer selected by daniel_gc

Hey daniel_gc,

 

Thank you for taking the time to post and welcome to the Bose Community. I'd be happy to help with your remote query!

 

I'm glad you took the time to check with the Community regarding getting the correct remote for your system. The model numbers may be misleading, but the 8-button remote that you've posted works perfectly fine with the Solo 5 TV system. However, the provided remote with the system is the larger universal remote, which works also. My best advice would be to contact local support (US) to get hold of this remote and discuss with the team whether it would be possible to get hold of the 8-button remote if available.

 

If you run into any difficulties do report back to us so we can assist further!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

daniel_gc
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Mar 19, 2021

Re: Help me find a remote control for my Solo 5 (series I or II?)

Thx a lot @Sam_F for your kind answer. I'm not in the US, so it's going to be hard to find an original remote control in an official store. But you helped me a lot. I appreciate it.

Sam_F
Moderator

Re: Help me find a remote control for my Solo 5 (series I or II?)

I'm happy I could help, daniel_gc. Whereabouts are you located? You can find contact details for all regions by going to Global Contact Page > Select your country > Scroll to the bottom of the page > Click 'Contact Us'. Let me know how you get on.

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Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
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AmsterdamJen
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Apr 25, 2021

Re: Help me find a remote control for my Solo 5 (series I or II?)

Here’s a quick fix for you, a link to Amazon. Remote Control for Bose Solo 5 10 15 Series ii TV Sound System/ 732522-1110 418775 410376 TV Soundbar Sound System with CR2025 Battery Inside Bluetooth Key Button https://www.amazon.com/dp/B079DJGYNG/ref=cm_sw_r_cp_api_glt_fabc_5SKE519HFA37Q8J7K1NA?_encoding=UTF8...

It seems to be a very common problem, I am ordering one now. Good luck.