Bose product name
Home Speaker 300
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Playing music from YouTube on Lenovo Ideapad laptop running Windows 10. Similar problem with audio from a Teams meeting through the same laptop.
Detailed description of the issue and steps to reproduce
Playing music through youtube or itunes I notice that the sound keeps cutting out very briefly. Perhaps just for a second or less. But it usually happens a handful of times in quite quick succession. At first I thought it might have been youtube buffering but that is not the cause. It can be working fine for 30 mins or so and then get another spate of audio cutouts. A similar thing happened when I used it for the audio of a Teams meeting. I put that down to Teams at the time but now suspect it was the speaker. This is now the second Home speaker 300 I have owned (the previous one had to be replaced because of a problem with software updates). And the previous speaker had similar issues, both when playing from my iphone and from laptop. Using bluetooth connection in both cases.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
Quiet kitchen and living room.
When did you start to experience the issue? Did it work correctly previously?
I noticed it on the first day of using this speaker. I've only had it for a week or so.
Any troubleshooting steps you took
I unplugged it for a minute or so, restarted but no joy. Looked on the forum but I don't see other people having similar problems. Will be grateful for any suggestions.