I keep losing bluetooth connectivity when broadcasting

Audible Advocate

I keep losing bluetooth connectivity when broadcasting

Hi. I have a soundtouch 300 with SA5 with 251 and a soundtouch 10 set up in the soundtouch app. All works fine except for when I would connect to soundtouch 300 with Bluetooth and add the soundtouch 10 and SA5 in the group then audio lost for a few seconds and then comes back. I'm well within range of the soundtouch 300 and the speakers are close together.
1 REPLY 1
Highlighted
Moderator

Re: I keep losing bluetooth connectivity when broadcasting

Hi there @Nelsonkam and thanks for taking the time to reach out.

 

I'm sorry to hear of the issues you've been experiencing here, and would be happy to assist.

In order to do so, can I ask that you supply me with the following information?

 

1) When you use this as a Wi-Fi group, and the source is Wi-Fi rather than Bluetooth, do you have the same issues?

2) If you reset your Wi-Fi router and let these reconnect, do these issues persist?

3) Do you continue to have audio issues while trying Bluetooth, or is this only when you set this up the first time?

4) If your network is a split-bands network, are you using these speakers on the same band?

 

Please return to me when you can!

Liam W - Community Support