Lipmar
Contributor
  • 1
  • 20
  • 1
Registered since

Jan 21, 2019

LS 650 wrong Picture and a suggestion for future LS 650 support

All Systems have the newest Updates install.

 

I am from Germany

 

Hello, I have a picture problem and a suggestion for the LF 650.

 

1.

 

When I open the Soundtouch app (Samsung A71 / Samsung Tab S5e), (Sony Z5 / Z4 Tablet) all Android operating systems, I have a wrong picture in the app! Is it possible to change this with a future app update?

 

 

2.

 

 

Since the LS 650 has been on the market for some time, I am very satisfied, I wanted to ask whether it is possible to develop a kind of base for the LS 650 with further functions (sound / configuration / connection options) as with the Bose Wave music system. I have attached a few pictures (the wrong picture in the app and a base from the wave soundsystem)

 

 

 

 

Thank you in advance and stay healthy greetings from Germany

 

Philipp

 

 

 

 

The wrong Picture in the Sound Touch App ( App have the newest Update)The wrong Picture in the Sound Touch App ( App have the newest Update)

 

WAVE Music Base on Picture. Also possible as an extension for the LF 650?WAVE Music Base on Picture. Also possible as an extension for the LF 650?

 

 

 

5 REPLIES 5
Jessie_O
Moderator

Re: LS 650 wrong Picture and a suggestion for future LS 650 support

Hey Lipmar, 

 

Thanks for reaching out to us! 

 

I'm so glad to hear that you are enjoying your LS650. I'm sorry to hear that the image is displaying wrong. I would recommend removing the LS650 from the application and then re-adding it to see if this rights itself. 

 

Regarding the bass, can you explain why you would want to add the bass? The bass from the Wave systems has the same functionality as the LS650. 

 

I look forward to hearing from you! 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Lipmar
Contributor
  • 1
  • 20
  • 1
Registered since

Jan 21, 2019

Re: LS 650 wrong Picture and a suggestion for future LS 650 support

Hello, thanks for the answer.

 

I'll have the text translated from German to English, sorry if that sometimes comes across as a little strange.

 

So I've already tried a new registration. What other possibilities are there?

 

 

Regarding the question of the socket, for example eArc support with the current Dolby support. What I would find great would be a CD drive for music or audio books that could be played on Compact Disc or Mp3Cd. I have a lot of music CDs that I can't play in the living room where the Lifestyle 650 is.

 

The video game console that I have PS4 Pro and later ps5 doesn't play compact disc.

 

 

Greetings Philipp

Keith_L
Moderator

Re: LS 650 wrong Picture and a suggestion for future LS 650 support

Hi Phillip,

 

Thanks for trying that and letting us know how it went! As removing and re-adding the system did not correct the picture, I would recommend logging out of the SoundTouch app, then back in next. 

 

I'd also recommend rebooting the console by following these steps:

  1. Keep the TV and control console on
  2. On the control console, press and hold Source and Power for five seconds. The TV and the console will turn off
  3. Release the buttons. The white LED on the console should turn off; If it didn't, perform the step above again
  4. An amber LED will blink once. After this occurs press Power to turn on the system. The LED will flash amber then white while the system turns on and reboots
  5. Wait 10 seconds after the LED stays solid white before retesting the system

 

If you want to be able to play CDs through the Lifestyle, then you could connect a CD player to one of the analog inputs on the back of the control console. We have a guide that will show you how you can do this HERE under the audio-only device section. Any CD player with an AUX output, or headphones connection would be able to connect to the console. 

 

I'll still pass on your idea to the development team for having an official attachment for CDs. I wouldn't be able to say whether this is something that could be made for the 650 or not, but I'll make sure they know this is something you would be interested in. As you mentioned also wanting an attachment to add other functions to the 650, what sort of things were you thinking of?

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Lipmar
Contributor
  • 1
  • 20
  • 1
Registered since

Jan 21, 2019

Re: LS 650 wrong Picture and a suggestion for future LS 650 support

I have now made a reset as it was in your instructions.

 

I signed up and signed out of the Soundtouch app.

 

Unfortunately the wrong picture can still be seen.

 

Maybe the picture can be exchanged with one of the next updates of the app?

Maybe someone else also has a problem with the wrong picture in the app and can say how he could change it? Is there any other way to change that somehow?

 

 

 

To my suggestion with the extension a CD drive, Earc support. A USB port to connect music from USB sticks or hard drives. 

 

That would be a great added value to upgrade the LS650 without having to buy a new surround system

 

 

Greetings Philipp

Lipmar
Contributor
  • 1
  • 20
  • 1
Registered since

Jan 21, 2019

Re: LS 650 wrong Picture and a suggestion for future LS 650 support

Hello Again,

 

 

 

https://www.reddit.com/r/bose/comments/l39yve/wrong_picture_on_soundtouch_app_with_lifestyle_650/?ut...

 

 

 

I also asked the question on reddit whether others also have the wrong picture in the app. Yes, others have this problem too.

 

 

My father also downloaded the Soundtouch app on his iPhone, the wrong picture is shown there too (see photo).

 

20210124_131129.jpg

 

It would be great if you could do that when updating the software of the app or the software update of the Lifestyle 600/650.

 

 

It would be great if you could forward this to the appropriate department in the company.

 

 

Greetings Philipp