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Dantos
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Jul 6, 2019

Lifestyle 135 unit powers down

I recently received my Lifestyle 135 back from a factory repair. 

 

The issue is that when I select Pandora or Spotify apps from my Apple TV, after about 20 minutes of listening, the TV and Lifestyle 135 unit power down. I suspect this is a setting somewhere, because if I use the Netflix or NBC app from the same Apple TV unit and watch a combination of video and audio, this doesn't happen. 

 

So it's as if the Lifestyle 135 unit detects no activity while I'm listening to music only.

 

Ideas?

 

9 REPLIES 9
Moderator

Re: Lifestyle 135 unit powers down

Hello Dantos, 

 

Thanks for reaching out via the Bose Community. Welcome to the site. 

 

I'm sorry to hear you are having issues with Pandora and Spotify. 

 

With regards to how the system is set up, can you confirm how you are routing audio from the Apple TV to the Lifestyle system? 

 

I'll look forward to your reply. 

 

Kind regards, 

 

Jeff G - Community Support

Dantos
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Re: Lifestyle 135 unit powers down

Yes, I am routing the HDMI cable from the TV set directly to the Lifestyle 135 unit.

 

David

Moderator

Re: Lifestyle 135 unit powers down

 Hello David,

 

Thanks for confirming this.

 

Would it be possible to confirm the software version of your system? You can do this by following these steps:

  1. Power on your system
  2. On the system console, press and hold the Setup button until the System Information screen appears
    Tip: If the system menu does not appear on your TV, be sure the correct TV input is selected

If you find that the system is running software version 010903, this could be the cause and this was rectified with a software update. To update the software please follow this guide >> Performing a system update

 

Please let me know the outcome of this.

 

Warm regards,

Charlotte G 

 

Dantos
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Re: Lifestyle 135 unit powers down

Hi Charlotte,

 

The software version I have been running on the Lifestyle 135 is 010105.

 

Does this require an update?

 

Best,

 

David

Moderator

Re: Lifestyle 135 unit powers down

Hey David, 

 

There have been around 11 updates issued since version 010105, so I would encourage you to update as this may help. 

 

You can update the system by following the details on this page.

 

Let me know how you get on! 

 

Kind regards,

 

Jeff G 

Dantos
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Re: Lifestyle 135 unit powers down

Followed the process with the Bose USB drive by inserting it into the console until prompted to remove the drdive and insert to my PC - which I did - but when I get to the Bose support page after launching the launcher (which is a link to updates.bose.com) and selecting the US, it just brings me to https://www.bose.com/en_us/support.html - there is no option to "continue to software updates".

 

Please advise.

 

David

Moderator

Re: Lifestyle 135 unit powers down

Hello David, 

 

Thanks for getting back in touch. 

 

Please use this link instead. 

 

Kind regards,

 

Jeff G

Dantos
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Re: Lifestyle 135 unit powers down

Great - that update process worked - software is now updated and original problem also solved!

 

Thank you,

 

David

Moderator

Re: Lifestyle 135 unit powers down

Hello David,

 

That's great! I'm glad to hear that has resolved your issue!

 

Kind Regards,

 

Keith L